Conversations Module

https://knowledge.hubspot.com/conversations/get-started-with-conversations

Conversations is a tool in HubSpot where you and your team can view, manage, and reply to incoming messages from multiple channels. You can triage messages sent via email address, Facebook, or your website in one unified inbox. You can also create tickets from each conversation to track a visitor’s experience with your business.

Inbox

The conversations inbox is a central location in your HubSpot account where messages from all of your connected channels will appear. You can view ongoing conversations, reply to messages, and create tickets to track customers’ issues.Depending on your HubSpot subscription, you can either edit the default conversations inbox or create new inboxes.

https://knowledge.hubspot.com/inbox/set-up-the-conversations-inbox

Chatflows

Snippets

Create shortcuts to your most common responses in emails sent to prospects and notes logged in your CRM. Quickly send emails and log notes without having to type the same thing over and over.

Templates

Implementation

1. Set up your conversations inbox
2. Connect channels to the inbox
3. Create a chatflow (live chat or bot)